Refund Policy
Clear guidance on refunds, eligible cancellations, and how we handle order-related concerns with care and transparency.
Last Updated: 19 September 2026
At Karmic Nest, we strive to ensure that every order is processed and delivered with care. Please read this Refund Policy carefully to understand when a refund may be applicable to your order.
No General Refunds
Karmic Nest does not offer refunds for general returns, change of mind, personal preference, or dissatisfaction with a product.
As stated in our Return & Exchange Policy, we do not accept returns. Eligible product-related issues may qualify for an exchange, subject to the conditions specified in our policy.
Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method used for the order.
The refund will be initiated within 5–7 business days from approval of the cancellation request.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
Refunds for Prepaid Orders
For eligible prepaid order cancellations made before dispatch, the applicable amount paid by the customer will be refunded to the original payment method.
Refunds will be processed within 5–7 business days from approval of the cancellation.
Once an order has been shipped or handed over to the courier, it cannot be cancelled and will not qualify for a cancellation refund.
Refunds for COD Orders
COD orders carry an additional ₹79 COD charge, which is payable at the time of placing the order.
If a COD order is successfully cancelled before dispatch, the ₹79 COD charge is also refundable.
The applicable refund will be processed within 5–7 business days from approval of the cancellation request.
Product Damage or Defect
Karmic Nest does not provide refunds for products reported as damaged or defective after delivery.
Eligible damaged or defective products may be considered for exchange only, subject to our Return & Exchange Policy.
A clear, continuous, and unedited unboxing video is mandatory for an exchange request.
The video must clearly show the package being opened, and the damage or defect must be visible in the video.
The unboxing video must be sent to Karmic Nest via email within 24 hours of delivery.
Wrong Product or Missing Item
If you receive a product different from the one ordered or an item is missing from your package, please contact us within 24 hours of delivery.
A clear and continuous unboxing video showing the package being opened is mandatory.
If the issue is verified and approved by Karmic Nest, the applicable resolution will generally be an exchange or replacement, subject to product availability.
Such cases do not automatically qualify for a monetary refund.
International Order Refunds
International orders are prepaid only.
If an international order is successfully cancelled before dispatch, the applicable refundable amount will be processed within 5–7 business days from approval.
However, any international shipping charges, customs duties, taxes, clearance fees, or other charges that have already been incurred may not be refundable.
Once an international order has been shipped or handed over to the courier, it cannot be cancelled.
Refunds for Orders Cancelled by Karmic Nest
Karmic Nest may cancel an order in certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Delivery address being outside our serviceable area
- Suspected fraudulent or unauthorized transactions
- Unforeseen operational or logistical circumstances
If Karmic Nest cancels a prepaid order, the applicable refund will be initiated to the original payment method within 5–7 business days.
Refund Method
Approved refunds will generally be processed to the original payment method used to place the order.
Karmic Nest will not ordinarily process refunds to a different payment method or third-party account unless required or permitted under applicable circumstances.
Refund Processing Time
Once a refund has been approved, Karmic Nest will initiate the refund within 5–7 business days.
After the refund has been initiated, the time required for the amount to appear in your bank account, card, or payment account may vary depending on the payment gateway and financial institution.
Non-Refundable Charges
Certain charges may not be refundable depending on the circumstances of the order, including:
- International shipping charges already incurred
- Customs duties
- Import taxes
- VAT
- Customs clearance fees
- Other charges imposed by the destination country
- Return or re-shipping charges arising from customer-related delivery issues
How to Contact Us Regarding a Refund
For any refund-related query, please contact the Karmic Nest team using the details below.
Please provide:
- Order Number
- Name used for the order
- Registered Phone Number or Email Address
- Reason for the refund request
For product-related issues, please also provide the required unboxing video within 24 hours of delivery.
Our team will review the request and communicate the applicable resolution.
Changes to This Refund Policy
Karmic Nest reserves the right to update or modify this Refund Policy from time to time.
Any changes will be published on this page with a revised "Last Updated" date.
Need help with a refund query?
Contact the Karmic Nest team with your order details. We'll review your request and communicate the applicable resolution in accordance with this policy.
