Return & Exchange Policy

No Returns

Karmic Nest does not accept returns.

All purchases are considered final once delivered, except in cases where an eligible product is received damaged or defective and the customer follows the exchange procedure outlined below.

Exchange Eligibility

An exchange may be considered only if the product received is damaged or defective.

To be eligible for an exchange, the customer must provide a clear, continuous unboxing video of the package.

The defect or damage must be clearly visible in the unboxing video.

The unboxing video must show the package from the beginning of the opening process and clearly demonstrate the condition of the product as received.

Mandatory Unboxing Video

An unboxing video is mandatory for any exchange request.

The video should:

• Clearly show the package before it is opened.
• Show the opening of the package from start to finish.
• Clearly show the product and any visible damage or defect.
• Be continuous and unedited.
• Clearly show the product received and its condition.

Photos alone will not be considered sufficient for an exchange request.

If an unboxing video is not available, Karmic Nest may not be able to approve an exchange for a damaged or defective product.

Exchange Request Timeline

The unboxing video must be sent to Karmic Nest via email within 24 hours of delivery.

Any exchange request received after 24 hours from the time of delivery, or without the required unboxing video, may not be eligible for an exchange.

Please include your order number and registered contact details along with the unboxing video when contacting us.

Exchange Approval

Once we receive the exchange request and unboxing video, our team will review the video and assess the reported damage or defect.

An exchange will be approved only after the issue has been reviewed and determined to be eligible under this policy.

Karmic Nest reserves the right to decline an exchange request if:

• The required unboxing video is not provided.
• The video is submitted after 24 hours of delivery.
• The video is edited, incomplete, or does not clearly show the unboxing process.
• The reported damage or defect is not visible in the video.
• The product appears to have been damaged after delivery.
• The product has been used, altered, or mishandled after delivery.

Exchange Process

If an exchange request is approved, Karmic Nest will provide instructions regarding the exchange process.

The replacement product will be subject to product availability.

If the exact product is unavailable, Karmic Nest will communicate the available options to the customer.

Wrong Product or Missing Item

If you receive a product different from what you ordered or an item is missing from your package, please contact us within 24 hours of delivery and provide a clear, continuous unboxing video showing the package being opened.

The issue will be reviewed and, if verified, an appropriate resolution will be provided.

No Exchange for Change of Mind

Exchanges are not available for reasons such as:

• Change of mind
• Personal preference
• Product not meeting personal expectations
• Incorrect selection by the customer
• Change in colour or appearance preference

Exchange requests are limited to eligible cases involving damage, defects, incorrect products, or missing items, subject to verification through the required unboxing video.

Product Condition

Products must remain in their original condition for an approved exchange.

Products that have been used, altered, damaged after delivery, or otherwise mishandled by the customer may not qualify for an exchange.